Latest information about our service during the coronavirus outbreak. Click here.
Latest COVID-19 Information
Updated 3/25/20

Attention customers:

As of today, we’re making modifications to our operating hours. Depew Energy will be open during the following times until further notice:

Mon-Fri 8:30AM – 4:00 PM
Saturday 8:00AM – 2:00PM

Please be aware that for the safety of our customers and staff alike, no one will be able to physically enter our office during these times, however, we can handle all inquiries via phone and email. If you are looking to fill your BBQ tank, you will be able to come to our office location, and an associate will meet you outside at our outdoor tent.

We apologize for any inconvenience, and will keep everyone informed with updates here as this ever-changing scenario continues forward.

Thank you


Updated 3/19/20

We have been closely following the guidance given by the CDC and by state and federal authorities. We know how COVID-19 is disrupting our lives in many ways. Our highest priority is the health and safety of our customers and our employees.

What we are doing for your benefit:

  • We have told our employees not to come to work if they feel sick or if anyone in their household has a fever.
  • We’ve instructed all of our technicians and drivers to take extra precautions when coming into contact with customers in their homes or businesses. They have also been told to keep a safe distance from customers. We want to err on the side of caution, even if it feels awkward at times (like no handshakes).
  • For your convenience, please visit our My Account portal to pay your bills online.
  • We are still open to fill your 20-, 30-, 40- and 100-pound cylinders. These are the portable propane tank styles are generally used for gas grills, heaters, cooking stoves, RV’s and other uses. Please visit our office location during our normal hours of operation.

What you can do for our employees:

  • If you have a service call scheduled and someone in your home is sick, please alert us. This also applies if you have come in close contact recently with someone who has tested positive. We can easily reschedule your call.
  • Keep a safe distance away (six to eight feet) after letting one of our people into your home. We know this will feel awkward, but it is the recommended strategy for mitigating the spread of the virus. You can also arrange to leave a key in the event that you do not want to be at home. If you have a separate entrance to your basement, we can use that.

Make sure we have your cell phone number and email address so that we have multiple ways to contact you in case we urgently need to reach you. This is a fluid situation, and we are in uncharted waters. We will update this page if the situation warrants it.

Important website pages for you to access us online:

We look forward to the time when all this will be unnecessary. Until then, be safe.

Your Team at Depew Oil